Questions guests ask about Escape It Grandview

Question 1

How much does a booking cost?

Accepted Answer

Per person: 2 players $45, 3 players $39, 4-7 players $35, 8-10 players $32. The price drops as the group grows.

Question 2

Can we pay with cash or split the payment?

Accepted Answer

No cash. You pay by debit or credit card when booking, and split payment is not easy in private rooms, so one person pays.

Question 3

Can I get a refund or reschedule?

Accepted Answer

No refunds, but you can reschedule if you tell the team 48 hours before your booking.

Question 4

How do I plan a team building event?

Accepted Answer

Use the team building form or contact the team for pricing and availability. Pricing depends on group size.

Question 5

Do we need to sign waivers?

Accepted Answer

Yes. Everyone signs a waiver before each room. After booking you get a link to digital waivers, and paper waivers are on site.

Question 6

When should we arrive?

Accepted Answer

15 minutes before your start time, or 10 minutes if everyone signed waivers online.

Question 7

What if we are late?

Accepted Answer

The game goes on without you, so arrive early or on time.

Question 8

Can we bring phones into the room?

Accepted Answer

You can keep your phone on you, out of sight, with no photos or videos of the room. Free lockers are available.

Question 9

Are there cameras in the rooms?

Accepted Answer

Yes. Cameras watch the room during a game for security and player safety.

Question 10

How many players can book a room?

Accepted Answer

2 to 10 players per room. The team recommends groups of 4 to 6.

Question 11

Are the rooms private?

Accepted Answer

Yes. Once you book a room, it is blocked off from other players.

Question 12

What if my group is bigger than 10?

Accepted Answer

You may be asked to split into two rooms. Email or call the team with your group details.

Question 13

Are the rooms linear?

Accepted Answer

No. All rooms are non-linear, so a group can split up and work on different puzzles.

Question 14

Is the venue wheelchair accessible?

Accepted Answer

Not easily. The rooms are on the lower level down a flight of stairs. Call or email the team to talk through your situation.

Question 15

Where do we park?

Accepted Answer

Along the front and side of the building, plus free street parking.

Question 16

What is the age rule?

Accepted Answer

Groups of minors 14 and under need an adult chaperone. Waivers for anyone under 18 come from a parent or guardian.

Escape It Grandview